Restaurant and Business Management
In restaurants, success depends on order in the kitchen and the monitoring of sales and costs proceeding together. With field experience gained in restaurant management, EBULIAISE addresses operations, the team, inventory and customer satisfaction as a whole.
FOR WHOM
PROBLEMS ADDRESSED
Situations Frequently Encountered in This Area.
Order in the kitchen and monitoring of sales and costs, moving together.
- 01
The workflow between kitchen, service and till is fragmented.
- 02
Inventory and cost are not monitored regularly.
- 03
Shifts and the distribution of duties depend on individuals.
WORK TO BE UNDERTAKEN
What Does Work in This Area Involve?
Operations and Workflow
A workflow is established so that kitchen, service and takeaway processes function in an orderly manner.
Team and Shift Planning
Staffing requirements are determined, and shifts and the distribution of duties are organised.
Recruitment and Job Descriptions
Job descriptions suited to each position are prepared and the recruitment process is supported.
Inventory, Procurement and Cost
A system is established that keeps stock levels, portion weights and procurement processes under control.
Sales and Budget Monitoring
A method is developed for monitoring daily sales performance, the budget and operating expenses.
Customer Satisfaction and Hygiene
Complaint resolution and hygiene and food-safety processes are embedded in the routine of the business.
Deliverables
- Notes on operations and workflow
- Shift and task distribution plan
- Method for monitoring inventory and cost
- Evaluation of sales and expenses
- Prioritised list of improvements
Deliverables vary according to the package selected: in the consultancy packages they comprise plans and recommendations; in the Monthly Management package they additionally include implementation.
DIVISION OF RESPONSIBILITIES
Who Undertakes What?
At the start of the work responsibilities are clarified and the scope is set out in writing.
| Responsibilities of EBULIAISE | What Is Asked of You |
|---|---|
| Daily operations and shift planning | Access to turnover, expense and inventory information |
| Support with job descriptions and recruitment | Menu, recipe and portion-weight information |
| Monitoring of inventory, procurement and cost | The current staff list and structure |
| Review of sales and expense data | Authority to decide and implement |
| Resolution of customer complaints | Regular review meetings |
METHOD
A Step-by-step Procedure.
01
Introduction and Needs Analysis
The business, the objective and the current situation are clarified together.
02
Plan and Scope
The work to be done, the responsibilities and the form of follow-up are put in writing.
03
Implementation
The plan is put into practice and progress is shared regularly.
04
Follow-up and Development
The results are evaluated and the next steps are determined together.
FREQUENTLY ASKED QUESTIONS
Questions That Arise Before Beginning.
What is the difference between consultancy and management?
In consultancy, the situation is assessed and plans and recommendations are offered, while implementation remains with the business's own team. Under the management package, EBULIAISE undertakes the carrying out of selected tasks, to the extent defined in the scope.
Does financial data need to be shared?
Cost and sales analysis requires information on expenses, turnover and inventory. The information shared is used only for this work and is not disclosed to third parties.
Are businesses that are about to open also served?
Yes. Before the opening, work can be done on the workflow, staffing needs and the cost plan. Investment decisions belong to the owner; the framework and the data for those decisions are prepared.
RELATED PACKAGES
Which Package for This Area?
Monthly Consultancy is suitable for establishing order and following it up regularly; a Consultation Session is suitable for clarifying a specific issue.
The fee is determined according to the scope; a figure is communicated by written quotation after the preliminary meeting.
THE NEXT STEP
Beginin this area.Briefly describe your need in this area, and the scope will be clarified together.