Online Ordering Panel Management
On platforms such as Yemeksepeti, Trendyol and Getir, the restaurant panel, the menu, campaigns and customer reviews require daily attention. EBULIAISE manages these processes together with its experience in restaurant operations, and ensures that the flow from order to delivery proceeds in an orderly manner.
FOR WHOM
PROBLEMS ADDRESSED
Situations Frequently Encountered in This Area.
Your restaurant on ordering platforms, managed from a single point.
- 01
Menus, prices and images are inconsistent or out of date across platforms.
- 02
Reviews and complaints are answered late or without a plan.
- 03
Campaigns are launched without taking cost into account.
WORK TO BE UNDERTAKEN
What Does Work in This Area Involve?
Menu and Price Structure
Product names, descriptions, images and prices are arranged in a manner appropriate to the platform.
Campaign Planning
Discount and campaign types are evaluated in relation to costs and sales objectives.
Order and Delivery Monitoring
A workflow is proposed so that preparation and delivery of orders proceed without interruption.
Review and Rating Management
A routine is set up for answering customer reviews in a professional, courteous and solution-oriented tone.
Complaint Management
A standard approach is developed for frequent complaints such as missing items, late delivery and order notes.
Interpretation of Panel Data
Areas for improvement are derived from order, rating and sales data.
Deliverables
- List of menu and price adjustments
- Campaign plan and set-up notes
- Templates for answering reviews and complaints
- Recommendations for improvement based on panel data
- Monthly evaluation note
Deliverables vary according to the package selected: in the consultancy packages they comprise plans and recommendations; in the Monthly Management package they additionally include implementation.
DIVISION OF RESPONSIBILITIES
Who Undertakes What?
At the start of the work responsibilities are clarified and the scope is set out in writing.
| Responsibilities of EBULIAISE | What Is Asked of You |
|---|---|
| Panel and menu updates | Panel access credentials |
| Monitoring of orders and delivery | Current menu and price list |
| Responses to reviews and complaints | Information on products and stock |
| Campaign set-up and monitoring | The decision on the campaign budget |
| Reviewing panel data and offering recommendations | A person responsible for liaison with the kitchen |
METHOD
A Step-by-step Procedure.
01
Introduction and Needs Analysis
The business, the objective and the current situation are clarified together.
02
Plan and Scope
The work to be done, the responsibilities and the form of follow-up are put in writing.
03
Implementation
The plan is put into practice and progress is shared regularly.
04
Follow-up and Development
The results are evaluated and the next steps are determined together.
FREQUENTLY ASKED QUESTIONS
Questions That Arise Before Beginning.
Which platforms are covered?
Experience exists with restaurant panels on platforms such as Yemeksepeti, Trendyol and Getir. Because panel interfaces change frequently, the options currently available in your own account are checked together before the work begins.
Is a rise in the platform rating guaranteed?
No. Ratings depend on product quality, delivery time and customer experience. Organising review responses and the complaint flow contributes to these processes, but no result is guaranteed.
Do panel passwords need to be shared?
Where the platform permits it, assigning a separate user authorisation is preferable. The method of access is determined jointly at the start of the work, and the information is used solely for carrying out the work.
RELATED PACKAGES
Which Package for This Area?
Monthly Management is suitable if the panel is to be run on your behalf day to day; a Consultation Session is suitable for reviewing the existing set-up.
The fee is determined according to the scope; a figure is communicated by written quotation after the preliminary meeting.
THE NEXT STEP
Beginin this area.Briefly describe your need in this area, and the scope will be clarified together.